Terms of sale

11. Scope#

These terms of sale apply to in-app purchases offered in the SoundDrop game (the “Game”), whose content is supplied by ARKODIN LLC, a US limited liability company registered in the State of New Mexico (Entity ID 0008121708), 304 S Jones Blvd, Las Vegas, NV 89107, USA — phone +1 (505) 369-4704 — contact: contact@arkodinstudio.com — player support: support@arkodinstudio.com.

In-app purchases are sold and collected exclusively by Apple through the App Store, which acts as merchant of record: Apple collects the price, issues the receipt and handles VAT. Payment, billing, receipts and refunds are governed by Apple’s Media Services Terms and Conditions. These terms of sale supplement them regarding the content of the products and their delivery in the Game. They are in addition to the SoundDrop Terms and the Arkodin General Terms (in particular section 9, “In-app purchases”).

By confirming a purchase, you declare that you have read these terms of sale and have legal capacity to contract or, if you are a minor, your parents’ permission.

22. Products offered#

All products are digital content usable only in the Game (virtual items within the meaning of the SoundDrop Terms). They have no monetary value and can neither be exchanged for real money nor transferred outside the Game. None gives an advantage in battles.

The exact content of each product, its price and, where applicable, its duration are shown in the Game before purchase. Packs contain randomly drawn cards: the odds are shown in the Game (shop and Profile → Settings → Pack odds). Products on offer may change; a product already bought is not modified.

33. Prices#

Prices are set in Apple’s price grid and shown in the Game and on Apple’s payment sheet, in your country’s currency, including all taxes. As Apple is the reseller of in-app purchases, Apple collects and remits VAT and other taxes applicable in your country.

The applicable price is the one displayed by Apple when you confirm.

44. Order and payment#

You choose a product in the Game, then confirm the purchase on Apple’s payment sheet (Face ID, Touch ID or password). The contract is concluded upon this confirmation. Payment is charged by Apple to the payment method linked to your Apple Account.

We never receive your bank details. Apple sends us, through our provider RevenueCat, the information needed to validate the purchase and deliver it to your account (product, date, transaction identifier). The payment receipt is sent to you by Apple.

55. Delivery#

Once payment is validated, the product is credited to your SoundDrop account by our servers, usually within seconds. If not after a few minutes, restart the Game, then use “Restore purchases” in the shop (Offers or Gems tabs). If the problem persists, write to support@arkodinstudio.com with the purchase date and, if possible, the order number on Apple’s receipt.

Products are linked to your SoundDrop account. To avoid losing them when changing device or reinstalling, save your account with your email address (Profile → Account). Consumed products (gems, opened packs) cannot be “restored” from Apple: they are kept on your SoundDrop account.

If a purchase cannot be granted under the Game’s rules (for example a pass bought for a season already unlocked), we will help you get a refund from Apple.

66. SoundDrop+ subscription#

• Content: while the subscription is active: 1 free pack every day, the premium track of the season pass, 6 mystery trades per day instead of 3, 2 streak freezes per week instead of 1, an exclusive frame and title. These perks are shown in the Game on the SoundDrop+ screen.
• Duration and price: 1 month, €4.99 per month in France (price shown by Apple in your currency).
• Payment: the amount is charged to your Apple Account upon confirmation of purchase.
• Automatic renewal: the subscription renews automatically every month at the same price unless you cancel it at least 24 hours before the end of the current period. Renewal is charged within the 24 hours before the end of the period.
• Cancellation: at any time in iOS Settings → your name → Subscriptions → SoundDrop+ (or from the Game’s SoundDrop+ screen, “Manage my subscription” button). Cancellation takes effect at the end of the paid period: you keep the perks until then. Deleting the Game or your SoundDrop account does not cancel the subscription.
• Price changes: Apple informs you in advance of any price increase and, where required by regulation, asks for your consent before the next renewal.
• End of subscription: on expiry or refund, the perks stop. Items already obtained (cards, claimed packs) stay on your account; the exclusive frame and title can no longer be equipped.

77. Season pass#

The premium pass (alone or with a Legendary pack) unlocks the premium track of the current season only (about 6 weeks; dates are shown in the Game). It does not renew: you need to buy it again for a later season if you wish. Premium rewards must be claimed before the season ends. The premium track is also included in SoundDrop+: if you subscribe, you don’t need to buy the pass.

88. Right of withdrawal#

In-app purchases are digital content supplied immediately after payment. Under article L.221-28, 13° of the French Consumer Code, the 14-day right of withdrawal cannot be exercised for digital content not supplied on a tangible medium whose performance has begun with your prior express consent and your express waiver of that right.

By confirming your purchase on Apple’s payment sheet, you request immediate supply of the content in the Game and acknowledge that you lose your right of withdrawal as soon as that content is made available to you. The order confirmation, which includes this consent, is sent to you by Apple.

This does not prevent you from requesting a refund from Apple under its own terms (section 9), nor affect your statutory guarantees (section 10).

99. Refunds#

As Apple collects the payment, we cannot refund a purchase directly. To request a refund, go to reportaproblem.apple.com (or App Store → your profile → Purchases → Report a Problem): Apple reviews the request under its terms. If you have any difficulty, write to us at support@arkodinstudio.com: we will help you and can support your request.

When a purchase is refunded, the corresponding product may be removed from your account (for example, SoundDrop+ stops immediately; unused gems or items may be deducted). In case of refund abuse (repeated purchases followed by refunds), we may apply the measures of section 12 of the Arkodin General Terms.

1010. Statutory guarantees#

If you are a consumer, you benefit from the legal guarantee of conformity for digital content and services under articles L.224-25-12 et seq. of the French Consumer Code. If a product you bought is not delivered or does not match its description, contact us: we will deliver or fix it free of charge within a reasonable time and, failing that, you can obtain a price reduction or a refund, through Apple for the financial part.

We are not responsible for malfunctions specific to the App Store, your device or your internet connection.

1111. Purchases by minors#

If you are a minor, you must get a parent’s permission before any purchase. We recommend that parents turn on Family Sharing and “Ask to Buy”, or disable in-app purchases in Settings → Screen Time → Content & Privacy Restrictions. A parent who notices an unauthorized purchase can request a refund from Apple and contact us.

1212. Complaints#

Any complaint about an in-app purchase can be sent to our customer service, support@arkodinstudio.com, stating your username, the purchase date, the product and, if possible, the Apple order number. We acknowledge receipt within 5 business days and reply within 30 days at most.

1313. Mediation and governing law#

Under articles L.611-1 et seq. of the French Consumer Code, if you are a consumer and a dispute could not be settled by a written complaint to our customer service, you may use a consumer mediator free of charge, no later than one year after your complaint. Consumer mediator: [CONSUMER MEDIATOR — to be appointed].

If you are a consumer, these terms of sale are governed by French law, without prejudice to more protective mandatory provisions of the law of your country of residence (article 6 of Regulation (EC) No 593/2008 “Rome I”). The fact that the publisher is a US company does not deprive you of any of the rights you have under your country’s law, in particular the legal guarantee of conformity (section 10) and mediation. For a person acting for business purposes, they are governed by the laws of the State of New Mexico (USA).

Failing an amicable agreement, the dispute is brought before the competent courts; if you are a consumer, you can always bring proceedings before the court of your place of residence. See also section 17 of the Arkodin General Terms. These terms are written in French; in case of conflict between this translation and the French version, the French version prevails.