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SoundDrop
FREN

SoundDrop · Help

Need help?

Answers to the most frequent questions, and a real person behind every email.

Updated Version française

English translation for convenience. The French version is the original and prevails in case of any discrepancy.

Write to us

Player support

Bugs, purchases, account. We usually reply within 48 hours (business days), in French or English.

support@arkodinstudio.com
Data, legal, reports

Your personal data, a legal question, a username to report.

contact@arkodinstudio.com

Please include your username, your friend code (Social → Friends screen), your iPhone model and, for a purchase, the date and order number shown on Apple’s receipt. From the game, you can also write to us in Profile → Settings → “A bug, an idea?”. The game is currently in French: menu names are given here in English, and the French labels appear in the app.

Purchases and subscription

How do I get a refund?

Purchases are collected by Apple, so Apple issues refunds. Go to reportaproblem.apple.com, sign in with your Apple Account, choose “Request a refund” and select the SoundDrop purchase. If you run into any difficulty, write to us: we’ll help.

I paid but received nothing

Purchases usually arrive within seconds. Otherwise: close and restart the game, then go to Shop → Offers (or Gems) → Restore purchases. If nothing changes, write to us with the purchase date and the Apple order number: we’ll credit it manually.

How do I cancel SoundDrop+?

In iOS Settings → your name → Subscriptions → SoundDrop+ → Cancel Subscription, at least 24 hours before the renewal date. You keep the perks until the end of the paid month. Deleting the game or your account does not cancel the subscription.

I’m a parent: how can I control purchases?

Turn on Family Sharing and “Ask to Buy”, or block in-app purchases in Settings → Screen Time → Content & Privacy Restrictions. For an unauthorized purchase, request a refund from Apple and write to us.

Account

I’m changing phones: how do I keep my collection?

Before switching, save your account with your email in Profile → Account. On the new phone, install SoundDrop, choose “I already have an account” and enter the same address: you’ll receive a sign-in link. An unsaved guest account cannot be recovered.

How do I delete my account?

In the game: Profile → Account → Delete my account, then confirm by typing SUPPRIMER. Everything is permanently erased (collection, currencies, progress). Remember to cancel SoundDrop+ first. You can also ask us at contact@arkodinstudio.com from the address linked to your account.

In the game

A preview won’t play

Previews are streamed: check your connection and that your iPhone’s silent mode is off. Some tracks have no preview available from our providers: the game then moves on to the next one with no penalty.

Where can I see pack odds?

In the shop (“i” button) and in Profile → Settings → Pack odds: rates by rarity, variants and guarantees. See also the game terms.

Report a bug

In Profile → Settings → “A bug, an idea?”: describe what happened and on which screen. You can also write to support@arkodinstudio.com with a screenshot. Thank you: every report helps.

Report a player or username

Write to contact@arkodinstudio.com stating the username concerned and the reason. We review every report.

Documents

SoundDrop is published and sold by Noah Boch, sole trader (entrepreneur individuel, EI), 60 rue François Ier, 75008 Paris, France (SIREN 944 453 935). In-app purchases are collected by Apple through the App Store.

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