Terms of sale

11. Scope and seller#

These general terms of sale (the “Terms of Sale”) apply to in-app purchases offered in the SoundDrop game (the “Game”), whose content is supplied by Noah Boch, sole trader (entrepreneur individuel, EI, micro-entreprise), registered with the Paris Trade and Companies Register (RCS) under number 944 453 935 (SIRET 944 453 935 00016), with registered office at 60 rue François Ier, 75008 Paris, France — phone +1 (505) 369-4704 — contact@arkodinstudio.com — player support: support@arkodinstudio.com. EU VAT number: FR62944453935.

In-app purchases are sold and collected exclusively by Apple through the App Store, which acts as reseller (merchant of record): Apple collects the price, issues the receipt and handles VAT. Payment, billing, receipts and refunds are governed by Apple’s Media Services Terms and Conditions. These Terms of Sale supplement those terms as regards the content of the products and their delivery in the Game. They are in addition to the SoundDrop terms of use.

By confirming a purchase, you declare that you have read these Terms of Sale and have the capacity to enter into a contract or, if you are a minor, your parents’ permission.

22. Products offered#

All products are digital content usable only in the Game (virtual items within the meaning of the terms of use). They have no monetary value and can neither be exchanged for real money nor transferred outside the Game. None gives an advantage in battles.

The exact content of each product, its price and, where applicable, its duration are shown in the Game before purchase. Packs contain randomly drawn cards: the odds are shown in the Game (shop and Profile → Settings → Pack odds). Products require an iPhone compatible with the Game and an internet connection. The products offered may change; a product already purchased is not modified.

33. Prices#

Prices are set in Apple’s price tiers and shown in the Game and in Apple’s payment sheet, in your country’s currency, including all taxes. As Apple is the reseller of in-app purchases, Apple collects and remits VAT and other applicable taxes in your country.

The applicable price is the one shown by Apple when you confirm.

44. Order and payment#

You choose a product in the Game, then confirm the purchase in Apple’s payment sheet (Face ID, Touch ID or password). The contract is concluded upon this confirmation. Payment is charged by Apple to the payment method linked to your Apple Account.

We never receive your banking details. Apple sends us, through our provider RevenueCat, the information needed to validate the purchase and deliver it to your account (product, date, transaction ID). The payment receipt is sent to you by Apple.

55. Delivery#

Once payment is validated, the product is credited to your SoundDrop account by our servers, usually within seconds. If it has not arrived after a few minutes, restart the Game, then use “Restore purchases” in the shop (Offers or Gems tabs). If the problem persists, write to support@arkodinstudio.com with the purchase date and, if possible, the order number shown on Apple’s receipt.

Products are tied to your SoundDrop account. To avoid losing them when changing device or reinstalling, save your account with your email address (Profile → Account). Consumed products (gems, opened packs) cannot be “restored” through Apple: they are kept on your SoundDrop account.

If a purchase cannot be granted under the Game’s rules (for example a pass bought for a season already unlocked), we will help you get a refund from Apple.

66. SoundDrop+ subscription#

• Content: while the subscription is active: 1 free pack every day, the season pass premium track, 6 mystery trades a day instead of 3, 2 streak freezes a week instead of 1, an exclusive frame and title. These perks are shown in the Game on the SoundDrop+ screen.
• Duration and price: 1 month, €4.99 per month in France (price shown by Apple in your currency).
• Payment: the amount is charged to your Apple Account when you confirm the purchase.
• Automatic renewal: the subscription renews automatically every month at the same price unless you cancel it at least 24 hours before the end of the current period. Renewal is charged within the 24 hours before the end of the period.
• Cancellation: at any time in iOS Settings → your name → Subscriptions → SoundDrop+ (or from the SoundDrop+ screen in the Game, “Manage my subscription” button). Cancellation takes effect at the end of the paid period: you keep the perks until then. Deleting the Game or your SoundDrop account does not cancel the subscription.
• Price changes: Apple notifies you in advance of any price increase and, where required by law, asks for your consent before the next renewal.
• End of subscription: on expiry or refund, the perks stop. Items already obtained (cards, claimed packs) stay on your account; the exclusive frame and title can no longer be equipped.

77. Season pass#

The premium pass (alone or with a Legendary pack) unlocks the premium track of the current season pass only (about 6 weeks; dates are shown in the Game). It does not renew: you need to buy it again for a later season if you wish. Premium rewards must be claimed before the season ends. The premium track is also included in SoundDrop+: if you subscribe, you don’t need to buy the pass.

88. Right of withdrawal#

In-app purchases are digital content supplied immediately after payment. Under article L.221-28, 13° of the French Consumer Code, the 14-day right of withdrawal cannot be exercised for digital content not supplied on a tangible medium whose performance has begun with your prior express consent and your express waiver of this right.

By confirming your purchase in Apple’s payment sheet, you request the immediate supply of the content in the Game and acknowledge that you lose your right of withdrawal as soon as this content is made available to you. The confirmation of your order, which records this consent, is sent to you by Apple.

This does not prevent you from requesting a refund from Apple under its own terms (section 9), nor does it affect your legal guarantees (section 10).

99. Refunds#

As Apple collects the payment, we cannot refund a purchase directly. To request a refund, go to reportaproblem.apple.com (or App Store → your profile → Purchases → Report a Problem): Apple reviews the request under its terms. If you run into difficulties, write to us at support@arkodinstudio.com: we will help you and can support your request.

When a purchase is refunded, the corresponding product may be removed from your account (for example, SoundDrop+ stops immediately; unused gems or items may be deducted). In case of abusive use of refunds (repeated purchases followed by refunds), we may apply the measures set out in section 15 of the terms of use.

1010. Legal guarantees#

If you are a consumer, you benefit from the legal guarantee of conformity for digital content and services provided by articles L.224-25-12 et seq. of the French Consumer Code. It covers lack of conformity appearing within two years of supply for content supplied once (gems, packs, offers, pass), and throughout the supply period for a subscription (SoundDrop+).

If a product you bought is not delivered or does not match its description, contact us: we will deliver it or bring it into conformity free of charge within a reasonable time. Failing that, or if the defect is serious, you can obtain a price reduction or the termination of the contract with a refund, the financial part going through Apple, which collected the payment. This guarantee applies independently of any commercial refunds granted by Apple.

We are not liable for malfunctions specific to the App Store, your device or your internet connection, unless they result from a defect in the Game.

1111. Purchases by minors#

If you are a minor, you must get a parent’s permission before any purchase. We recommend that parents turn on Family Sharing and “Ask to Buy”, or disable in-app purchases in Settings → Screen Time → Content & Privacy Restrictions. A parent who notices an unauthorized purchase can request a refund from Apple and contact us.

1212. Customer service and complaints#

Any complaint about an in-app purchase can be sent to our customer service, support@arkodinstudio.com, stating your username, the purchase date, the product and, if possible, the Apple order number. You can also write to us by post: Noah Boch EI, 60 rue François Ier, 75008 Paris, France. We acknowledge receipt within 5 business days and reply within 30 days at most.

1313. Mediation and governing law#

Under articles L.611-1 et seq. and L.612-1 of the French Consumer Code, if you are a consumer and a dispute could not be resolved by a written complaint to our customer service, you can refer it free of charge to a consumer mediator, no later than one year after your complaint. Consumer mediator: [CONSUMER MEDIATOR — to be appointed].

These Terms of Sale are governed by French law. If you are a consumer residing in another country of the European Union, you keep the protection of the mandatory provisions of that country’s law (article 6 of Regulation (EC) No 593/2008, “Rome I”).

Failing an amicable agreement, the dispute will be brought before the competent French courts; if you are a consumer, you may always bring proceedings before the court of the place where you lived when the contract was concluded. See also section 22 of the terms of use. These Terms of Sale are written in French; in case of conflict between this translation and the French version, the French version prevails.